Utilities

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It may seem silly to remind folks, but please only flush toilet paper down the toilet.
Our city waste treatment plant cannot operate at its full potential unless we all follow
the rules. Thank you!

View or Pay Utility Bills Online Now
(Click Here)

Paying by check or savings is FREE.
Online bills are FREE.
Fees apply to credit and debit card payments.

View your water usage by year, month, week, day and even by the hour, as well as compare one year to the next by joining Eye On Water:

–Steps to create an Eye On Water account:
1. Go to https://eyeonwater.com/signup
2. Enter your service or bill address Zip Code (55955)
3. Enter your account number as it appears on your water bill. Include all dashes
    (for example:  00-00000000-00-0).
    Don’t have a copy of your water bill? Call City Hall at 507.635.5170 for assistance.
4. Enter and confirm your email address.
5. Create and confirm your password.
6. Read and accept the Terms of Use.
7. Verify your email address in the confirmation email you’ll receive from Eye On Water.
8. Enjoy using Eye On Water!

PAY ONLINE
Click “View or Pay Utility Bills Online Now” above. The first time you will register; after that, payments are an easy 3-step process.

PAY BY SMART PHONE OR TABLET

Download “PSN Payments” from the App Store® or Google Play™.
TIP: Go online the first time to create your payer profile.

PAY BY PHONE

Call toll-free 877-885-7968. Make sure to have your bill handy to provide your customer account number.

VIEW BILLS OR AMOUNT DUE ONLINE (FREE Service)

Click here to view your bill or balance due. You need to register the first time in order to view your bill and receive notifications when your bills are ready.
Help us save money and resources; please consider opting out of receiving paper bills.

By paying online, mobile or calling:

• Checking/savings payments are FREE; 2.75% (+50¢ if under $100) is applied to credit/debit card payments.

• You can pay immediately, schedule a payment or set up Auto-Pay for the amount of your bill.

• You can print receipts, view past payments, see status of payments, stop Auto-Pay (online only)


HELP
If you need assistance with viewing your bills or paying online, call PSN at 866-917-7368.

If you have questions on the amount of your bill or need service, call the City of Mantorville
at (507) 635-5170.

We use Payment Service Network to process our payments and post bills. PSN has been certified as maintaining the highest level of security as required by the credit card industry.

Minnesota Dept of Commerce Energy Water Assistance Program

Water Assistance Begins October 1

Overview
* Congress created an emergency water assistance program in response to the COVID-19 pandemic.
* Minnesota received $14,666,970.
* Water assistance can make payments to public water suppliers on behalf of eligible residential customers.
* Can pay for past due and current water and wastewater usage charges, fees and deposits to ensure continuity of service.
* Cannot pay for other municipal services like trash or cable television.

How Benefits are Distributed
* Customers apply for water assistance using the Energy Assistance Program (EAP) application.
* Local EAP Service Providers are the main point of contact for water suppliers and for customers.

Per Federal requirements, water assistance benefits are prioritized for eligible residential customers in this order:
1. Currently disconnected from water or wastewater services.
2. With a pending water or wastewater disconnection.
3. With a past due water or wastewater bill.

What Department of Commerce Asks of Water Suppliers
Contact your local EAP Service Provider to get started.
* To get paid, you must complete and submit a Vendor Registration Form.
* Sign and follow the Vendor Agreement details about water supplier and Service Provider responsibilities.
* Tell your customers about water assistance.
* Customers apply with their local EAP Service Provider.
* Commerce will provide communication and outreach materials soon.

When customers apply, your local EAP Service Provider may ask you to verify customer water and wastewater account information:
* Account number and name.
* Account balance, including past due amount, current bill amount, deposit, and fees.
* Actual or scheduled disconnection date.
* Total annual bill amount.

More details and training materials coming soon. If you need help connecting with your local EAP Service Provider or have questions about the Vendor Registration Form, contact Commerce at Click Here for Email.

MRWA Website